Frequently Asked Questions

What are the hours of operation?

We strive to be accessible to our population respecting parents work ours and children school hours. We are open Monday – Friday from 3:30 PM to 09:30 PM and Saturdays from 10:00AM to 4:00 PM.

Do You Accept Tricare?

As a proud veteran, we strive to serve and provide our military families a first class service. We do accept Tricare Standard. At this moment we are accept Tricare Prime for urgent care needs. As a Tricare Prime beneficiary, you have up to two urgent care consults per fiscal year (Oct 1 to Sept 30) without the need of a referral. Please consult with Tricare to check your eligibility of this benefit.

Do You Accept Walk-Ins?

Please call our 24 hr line and we will try to accommodate your request. If you walk-in to our clinic, you may expect some delay till we accommodate you to our schedule.

What are parents saying about Phycinity?

Please visit the Phycinity Facebook page to see all the amazing reviews from satisfied parents regarding their Phycinity experience: www.facebook.com/phycinity

What if I don’t want to use insurance, or don’t have insurance?

Phycinity’s cash pay pricing is very competitive to pediatric urgent care centers, regular co-pays and other services in the area. Please contact us for more information.

How do I request a refill?

You are more than welcome to request a refill. The easiest way is by login to your cloud patient portal from your smart phone, tablet, and/or PC and submit your request. You can also call our practice.

What Forms Do I Need To Fill?

We are a paperless pediatric clinic. Therefore, before your appointment, you will receive all of the forms you need to fill and sign. The forms will be transferred to the electronic medical record. Our check in kiosk do provide iPads with everything you need to check in to your appointment.

Do I have to pay if I have Tricare Standard?

Congress sets every year how much out of pocket you have to pay every fiscal year. Please consult with Tricare to know how much out of pocket you have to pay. The out-of-pocket cost are dependent on multiple factor including rank. Please visit https://tricare.mil/Costs/HealthPlanCosts/TSE for more information.